Optivest

I had a really bad experience with optivest consultant, been strugging to sign up my parents with medical aid since August, eventually they signed up in september however the suggestion by the consultant is rather have them on 2 seperate medical aids, I agree as she says its beneficial for thm. I received various quotes, all different amounts, query the installment as this is not what was discussed only to be told it will be queried, the consultant after finally getting ahold of her after emails sent & calls made no reply, spealing to colleagues of hers often to ressolve issue, to date no ressolve. She proceeeds in cancelling both parents medical aid which only the 1 was queried why??? I reply to the email sent & receive no reply, meanwhile weve been paying my dads installment as his is ok, medical aid confirms receipt of payment, she makes contact October & eventually says she will process new application why? I agree to resolve matter for my mom however installment still differs from what was quoted, I query again & no reply since sent numenrous emails no reply keep calling no answr, what do I do, when all I wanted was to have my parents covered in case of an emergency for quick assistance. How does the consultant get to carry out instructions without permission from the client? To top it off no communication & inconvenience as they were both on 3 month waiting period, now there cover delayed even more. I am really dissapointed & shouldve gone to the medicao.aid straight & not via this company. Imagine telling my parents the cover I told them about was cancelled by an *********** consultant that does not listen to understand her clients needs. I regret having made business with optivest.