Opti Vest

Opti vest were verry eager to help you sign with the medical scheme of your choice. When my first instalment come, I was informed that I must pay an additional penalty fee for late joinery. When I phone the medical scheme, they inform me that there was a break in our medical scheme history. When I try to contact the service consultant, they never answer the phone and every time they only correspond with me through email. I feel that Opti vest personnel are supposed to tell all their customers about all the loopholes and small detail for penalty payments and also try and help you as customer to make sure that everything is 100% in place before the first instalment go off in your bank account. It is now the second month that we are been charged with a penalty fee from the medical scheme and when I phone it is because the consultant of Opti Vest did not inform me us customer about the penalty's that they are charging me. After complaining they send me an Affidavit document that the scheme sent them to complete or to forward it to me. I am not verry happy whit their after-sale service and would not recommend them to any of my friends or colleges.