New Client - Medical Aid Inactive on due date

Your brand and values have been a serious disappointment today, as a new client I expected far better. Your sales department was extremely quick to get the sale and make extreme promises however could not deliver. You have been around for 40 years yet cannot execute a new membership timeously as committed? My medical aid expired yesterday with my previous company and effective today Bonitas was supposed to be activated, only to hear from your sales staff that you have a backlog in underwriting. This delay is not only frustrating but has also placed my health and the well-being of my family at significant risk. The inability to access timely medical services has created a serious situation. The resulting stress and uncer*****y are taking a toll on our emotional and physical health. Additionally, the financial burden of covering medical expenses out-of-pocket, which we anticipated would be managed by our coverage, has added to our distress. In addition , I could travel to work today and my children to school! Do you understand the impact of your inability to deliver? I am deeply concerned about the impact this delay is having on our lives and urge you to expedite the activation process immediately. You do not take your client’s welfare and healthcare very seriously. Neither do you keep to your duty or promise below! • Always act in the best interests of you and your beneficiaries • Deliver outstanding service I look forward to a prompt resolution and a response detailing the steps being taken to resolve this issue.