1 reviews | Active since Jun 2016

12 Nov 2024, 14:09

****mers...

This company is a ****. They are so sweet when they sell a product to you. Once you agree to it and have questions they disappear leaving you hanging with contracts that are not as they have sold them to you. I sent several emails and called Optivest but they are just ignoring my mails. The consultant who was helping me is Zack-T Solomon. He never respond ms to my messages anymore and the cost of medical aid he promised are not like that on the medical aid. I now have to call medical aid directly to cancel because Zack and his team are not willing to help. These are ****mers cause we pay them once we take the medical aid but they are useless...

Should my account be billed for this medical aid, I will sue Optivest because I have proof that I rejected their proposal but they are imposing it on me.

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Replies (1)
Optivest
Optivest's reply12 Nov 2024, 14:39
Official
Hi Alinah, 

Thank you for your recent review via Hello Peter.

We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients . 

We have escalated your complaint to the relevant department who will contact you with regards to your query.

Kind Regards, 
Optivest Health Services.