Medical aid switch horror

In November we where instructed by the broker to cancel our medical aid with discovery as the new medical aid we were taking up would be effective from 1st January and discovery would require a 1 months notice for cancelation. We were given a complete qoute amount were going to pay of R2224 for the medical aid option the medical aid process dragged from November all the way to March, in March we received the final document with the amount now sitting at R3225.

We were misled into thinking that we would receive the above mentioned cover for R2224, we followed cancelation instructions given to us. We then went back to discovery to reinstate our policy they now say we need to pay 3 month which is the month of January to March for our medical aid to be reinstated, so now we are incurring expenses due to people's incompetence. Optivest must insure that our medical aid is reinstated with immediate effect. How they do it its non of our concern.

My mom has been without medical aid for three months in the midst of a global pandemic.