nN
noleeng N

1 reviews | Active since Oct 2016

01 Jul 2021, 11:54

Incompetence at it's best

I app**** for medical aid via Optivest, was advised by one of the brokers that my condition would be covered but that there would be a waiting period of one year.When I submitted my request to Bonitas for chronic cover, I was advised that it had been declined and that it was not covered under my plan.

Please steer clear of this company. They clearly do not know what they are doing and advise you as a client incorrectly constantly. They also don't take any responsibility for their wrong doing.

It has been a complete waste of money on my part -be warned. Stay away.

0
Replies (1)
Optivest
Optivest's reply01 Jul 2021, 12:19
Official
Hi Noleen

Thank you for your recent review on HelloPeter.
 
We apologize for the service you have experienced pertaining to the advice that was give.
Kindly allow us to investigate the matter and provide you with feedback.
 
We will request a manager to contact you, whom will keep you up to date with the feedback.

Kind regards
Optivest Health Services