Gap in gap cover!!

I signed up to Old Mutual Gap cover (Optivest) in April 2020. The consultant was quick and helpful, everything was done within an hour.

Since then i have been trying to get hold of them from September last year to change my medical aid scheme. It’s IMPOSSIBLE. The email addresses that I received via email kept redirecting me to car insurance and finally got a hold of an advisor on the phone who told me to email again. I explained that I tried multiple times so she said I had the wrong emails address(even though this is what was on the documents I had received). Used the email address she gave me but that failed too.

I then decided to email the person who signed me up and said I am considering cancelling because it is impossible to get a hold of someone, he very quickly sent me back a cancellation form....shows you how quickly you get help signing up and how little they care thereafter. If it is this hard to get the medical aid changed, imagine trying to do a claim!!!!!

So disappointed with them, still can’t get a hold of anyone so might as well use the cancellation form.

Pity I cannot do a 0 Star on this one...