Gap Cover added on my medical aid without my approval

I recently took a Medical aid with this company in October where I requested that they do a stop order on my salary. only to figure out in December 29 2025 that the lady who was assisting me also added a gap cover that she made it to deduct on my bank account even though I stated that I don't want the gap cover. I tried to call the call center to get this sorted so I can cancel this gap cover as I currently don't need it, the call center landline the ring alone with no answer until you're requested to leave your details someone will call back am still waiting haven't received a single call from this company. This is the worst experience that I have ever experienced dealing with tele sales telephonically I wouldn't recommend this company to anyone, am in the process of cancelling their medical aid.