jB
jacquelene B

1 reviews | Active since Feb 2014

15 Nov 2021, 12:14

Faith Restored in Optivest Services!

This review has only increased to a 5 star rating after my compliant regarding lack of service hit a very willing Manager desk at Optivest - Clinton Marney.

I had been struggling to get my medical aid cover changed for the last 3 months and finally with the willingness and persistent behavior of Clinton, my dad and i are finally covered.

He ensured that i was kept up to date with every bit of information he was providing to the medical aid as well as the outcome of each interaction, He was extremely patience with me throughout all my frustration and concerns. He went the extra mile to ensure that we was covered as we was previously promised. He provided us with outstanding service and he is truly an asset to Optivest!

Thank you Clinton Marney, please keep up the excellent service and worth ethic you have.

Management should be proud to have an inspiring individual such as him.

Thank you!

0
Replies (3)
Optivest
Optivest's reply15 Nov 2021, 12:19
Official
Hi Jacquelene

Thank you for your compliment, we strive to ensure great and friendly service to our clients and try our utmost best to improve where necessary.
We will most definitely revert your compliment to Clinton for his service to you.

Kind Regards
Optivest Health Services 
jB
jacquelene B's update15 Nov 2021, 12:23
Reviewer Update
He should train your new Brokers on the correct processes to follow.

Optivest
Optivest's reply20 May 2024, 08:19
Official
Thank you - This response is merely to conclude the review