Disgusting service

Honestly the worst broker, lack of care for clients, I contacted these people wanting assistance from them with medical oh, my gosh not only did I get the worst cover, consultants not knowing how to do their research but the worst cover, I feel like the have a blood pack with Medshield giving people the absolute worst service possible, I've found myself calling medshield because when eve I send an email to my broker I get a response 5 days or sometimes not at all, oooh but yes we have to pay them for the service they don't render