SH
Suné Halderman
1 reviews | Active since Nov 2022
17 Nov 2022, 08:35
Disapointing customer service
Very disapointing service from Phumlela Temela. I am new client to Optivest and am unsure of the procedures and what their service fully entails, however Phumlela was completely ******** of the fact that nothing was explained. Delayed turnaround times due to misinformation from her, and absolutely no assistance with the three queries I had.
I had to go straight to the medical aid myself to find out information on authorization and claims.
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Optivest's replyOfficial
17 Nov 2022, 09:28Hi Sune Halderman,
Thank you for your recent review via Hello Peter.
We apologies for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind regards
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We apologies for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind regards
Optivest Health Services.
Best regards,
Optivest's reply17 Nov 2022, 09:28
Official
Hi Sune Halderman,
Thank you for your recent review via Hello Peter.
We apologies for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind regards
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We apologies for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind regards
Optivest Health Services.
Best regards,