NM
Ntsako M
1 reviews | Active since Jan 2024
24 Jul 2026, 09:50
*********** customer service.
They cancelled my medical aid with Momentum Health without even consulting me. When I ask why, they told me that I put in the request to terminate my medical aid, they mixed up names in the process terminating my medical aid. I have so many questions and now I am witout medical aid, this is so unprofessional.
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Optivest's replyOfficial
24 Jul 2026, 10:20Dear Ntsako,
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services
Optivest's reply24 Jul 2026, 10:20
Official
Dear Ntsako,
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services