1 reviews | Active since Feb 2018
BIG BIG no no Please avoid them
Before i start Optivest is the broker and Ensuremed is the Gap Cover ****mers. Since 2015 these guys has been *****ing money not only from me but i am sure from alot of other poeple. They are suppose to be a Gap Cover provider for medical shortfall, witch by the way is there logo with emphassis on MEDICAL SHORTFALL. The one thing they do not cover is medical shortfall, do not let them bull**** you in believing this ****. Acctually they area so bad at doing what they say they do that they can not even close my account that i asked them to close in 2021, so to this day they are still *****ing money from me. Rushdi Adams is the person i spoke to and after i asked to just cancel my account she/he never rep**** to me again. below is three things they do not cover, is it not the soul reason why you pay gap cover to acctually cover the things your medical do not cover? - Short payments and co-payments on medication, drugs, prescriptions, consumables, and equipment used during a procedure. - Short payments on hospital accounts. - Medical Scheme exclusions stated benefit limits and/or sub-limits.
Thank you for your recent review via Hello Peter.
We apologize for the service you have experienced and will escalate this to the administrator (Gap Risk), who will contact you.
With regards to the listed concerns you made in reference to your cover; we can confirm that these are policy exclusions. This policy does not replace medical aid membership as it compliments your medical aid for additional risk cover, in the instance of procedural co-payments and shortfalls on specialist accounts.
We will however have Gap Risk explain this in further detail to ensure full clarity of the product.
Kind Regards
Optivest Health Services
Best regards,
Thank you for your recent review via Hello Peter.
We apologize for the service you have experienced and will escalate this to the administrator (Gap Risk), who will contact you.
With regards to the listed concerns you made in reference to your cover; we can confirm that these are policy exclusions. This policy does not replace medical aid membership as it compliments your medical aid for additional risk cover, in the instance of procedural co-payments and shortfalls on specialist accounts.
We will however have Gap Risk explain this in further detail to ensure full clarity of the product.
Kind Regards
Optivest Health Services
Best regards,