MV
Marlize V

1 reviews | Active since Jul 2022

07 Jul 2022, 13:40

Bad Service would not recommend!

The day I signed up for gapcover by optivest I told the lady that when I go into hospital for the delivery of my baby that I don't want to pay anything extra. Nothing must come out of my pocket because I am already paying a lot for medical aid. And I don't want extra stress. She gave me a good quote and told me to take capcover because if there is an outstanding amount capcover will sort that out for me and I did. Feeling relieved. I asked her twice are you sure. She said yess! Optivest please go listen to the sales recording!!! Now I am sitting with a bill of R5177. 00 which I can't pay because I'm on maternity leave. So I have been paying for 14 months R299 never missed a payment just so that a consultant can tell me that sorry we can't assist! Sending me a page long of things that CapCover does not cover! Why was this not discussed when the capcover was sold to me!???? Her answer was because not all of us were trained in that section of claims. I am so frustrated and so disappointed in optivest. I send an email for my capcover to be canceled with immediate effect. You guys are making a lot of money out of all those months that I have been paying!!! I will not be recommending your services to anyone!!!!

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Replies (1)
Optivest
Optivest's reply07 Jul 2022, 15:43
Official
Hi Marlize

Thank you for your recent review via Hello Peter.
We apologise for the service you have experienced.

We will investigate the matter and provide you with feedback with the final outcome.

Kind regards
Optivest Health Services.