JP
Juan P
1 reviews | Active since Jul 2011
04 Nov 2025, 12:24
Bad service started once they got my money.
Bought momentum medical aid through Optivest. Initially all went fine and I signed up. Some time later I realized they sold me medical cover from a highly questionable company, Momentum whose call center agents can't even understand basic English. Only after a few months in I received an email stating that my monthly payments will go UP about 10% despite me never claiming a single cent. With this I lost all trust in them and I cancelled everything with them after they sent me some antiquated PDF documents to fill out. I sent them multiple emails asking them to confirm receipt of the cancellation and to confirm that they will NOT be debiting my account any more. As expected I got no answers. They were very friendly and helpful when I contacted them initially to sign up, but after cancelling they (Dillon Powell and Aaron Cooper) has been ignoring my emails. If you want proper, honest insurance brokers, give "Optivest" a fat miss!
Helpful (0)
Replies (9)0
Replies (9)
Optivest's replyOfficial
04 Nov 2025, 13:27Hi Juan,
Thank you got your recent review via Hello Peter.
We wish to apologise for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services
Thank you got your recent review via Hello Peter.
We wish to apologise for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services
Optivest's reply04 Nov 2025, 13:27
Official
Hi Juan,
Thank you got your recent review via Hello Peter.
We wish to apologise for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services
Thank you got your recent review via Hello Peter.
We wish to apologise for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services
JP
Juan P's updateReviewer Update
04 Nov 2025, 13:38To people reading this: Look at all their other replies: It's all EXACTLY the same copy and paste routine.
I cancelled everything with them and I simply enquired if they received my cancellation. Sent multiple emails and as expected: NOTHING. It was a very simple query but now that they have my money it is of no financial benefit to them to answer my queries. STAY AWAY!!!!!!!
I cancelled everything with them and I simply enquired if they received my cancellation. Sent multiple emails and as expected: NOTHING. It was a very simple query but now that they have my money it is of no financial benefit to them to answer my queries. STAY AWAY!!!!!!!
JP
Juan P's update04 Nov 2025, 13:38
Reviewer Update
To people reading this: Look at all their other replies: It's all EXACTLY the same copy and paste routine.
I cancelled everything with them and I simply enquired if they received my cancellation. Sent multiple emails and as expected: NOTHING. It was a very simple query but now that they have my money it is of no financial benefit to them to answer my queries. STAY AWAY!!!!!!!
I cancelled everything with them and I simply enquired if they received my cancellation. Sent multiple emails and as expected: NOTHING. It was a very simple query but now that they have my money it is of no financial benefit to them to answer my queries. STAY AWAY!!!!!!!
Optivest's replyOfficial
04 Nov 2025, 13:44Hi Juan,
Thank you for the updated response,
We wish to inform you that we are investigating the matter and will provide you with feedback soon.
We can further confirm that we have also received your email via our ***, with the email trail provided, which will assist us investigating the matter, and will respond to you directly.
Kind regards
Optivest Health Services
Thank you for the updated response,
We wish to inform you that we are investigating the matter and will provide you with feedback soon.
We can further confirm that we have also received your email via our ***, with the email trail provided, which will assist us investigating the matter, and will respond to you directly.
Kind regards
Optivest Health Services
Optivest's reply04 Nov 2025, 13:44
Official
Hi Juan,
Thank you for the updated response,
We wish to inform you that we are investigating the matter and will provide you with feedback soon.
We can further confirm that we have also received your email via our ***, with the email trail provided, which will assist us investigating the matter, and will respond to you directly.
Kind regards
Optivest Health Services
Thank you for the updated response,
We wish to inform you that we are investigating the matter and will provide you with feedback soon.
We can further confirm that we have also received your email via our ***, with the email trail provided, which will assist us investigating the matter, and will respond to you directly.
Kind regards
Optivest Health Services
JP
Juan P's updateReviewer Update
04 Nov 2025, 13:55STILL HAVENT RECEIVED ANY CONFIRMATION OF THE CANCELLATION EMAIL I SENT ON FRIDAY.
I KNOW I AM NOT A CLIENT ANYMORE AND BECAUSE YOU MAKE NO MORE MONEY OFF ME YOU DONT BOTHER BUT I NEED THAT CONFIRMATION!!!!!!!!!!!!
I KNOW I AM NOT A CLIENT ANYMORE AND BECAUSE YOU MAKE NO MORE MONEY OFF ME YOU DONT BOTHER BUT I NEED THAT CONFIRMATION!!!!!!!!!!!!
JP
Juan P's update04 Nov 2025, 13:55
Reviewer Update
STILL HAVENT RECEIVED ANY CONFIRMATION OF THE CANCELLATION EMAIL I SENT ON FRIDAY.
I KNOW I AM NOT A CLIENT ANYMORE AND BECAUSE YOU MAKE NO MORE MONEY OFF ME YOU DONT BOTHER BUT I NEED THAT CONFIRMATION!!!!!!!!!!!!
I KNOW I AM NOT A CLIENT ANYMORE AND BECAUSE YOU MAKE NO MORE MONEY OFF ME YOU DONT BOTHER BUT I NEED THAT CONFIRMATION!!!!!!!!!!!!
Optivest's replyOfficial
04 Nov 2025, 14:09 Hi Juan We can confirm that your Momentum has been cancelled for the end of November. The MedXpert Private client has also been cancelled, with no further debit order being deducted. We are awaiting feedback from Gap Risk regarding the cancellation of your Gap Cover. This confirmation of cancellation will be sent to you directly, we will however do a final follow up to confirm that this was also done.
Kind regards
Optivest Health Services
Kind regards
Optivest Health Services
Optivest's reply04 Nov 2025, 14:09
Official
Hi Juan We can confirm that your Momentum has been cancelled for the end of November. The MedXpert Private client has also been cancelled, with no further debit order being deducted. We are awaiting feedback from Gap Risk regarding the cancellation of your Gap Cover. This confirmation of cancellation will be sent to you directly, we will however do a final follow up to confirm that this was also done.
Kind regards
Optivest Health Services
Kind regards
Optivest Health Services
JP
Juan P's updateReviewer Update
04 Nov 2025, 14:17I am STILL waiting to hear about my GAP cover that I cancelled with you lot on FRIDAY.
WHY IS THIS TAKING SO LONG!?!?!!?!?
WHY IS THIS TAKING SO LONG!?!?!!?!?
JP
Juan P's update04 Nov 2025, 14:17
Reviewer Update
I am STILL waiting to hear about my GAP cover that I cancelled with you lot on FRIDAY.
WHY IS THIS TAKING SO LONG!?!?!!?!?
WHY IS THIS TAKING SO LONG!?!?!!?!?
Optivest's replyOfficial
04 Nov 2025, 14:20Hi Juan
We can confirm that the Gap Cover has also been cancelled, with no further debit orders being deducted from your account. You will receive confirmation of the cancellation directly from Gap Risk, providing you with proof of cancellation. We hope you find the above mentioned in order and once again, wish to apologise for the inconvenienced caused.
Kind Regards
Optivest Health Services
We can confirm that the Gap Cover has also been cancelled, with no further debit orders being deducted from your account. You will receive confirmation of the cancellation directly from Gap Risk, providing you with proof of cancellation. We hope you find the above mentioned in order and once again, wish to apologise for the inconvenienced caused.
Kind Regards
Optivest Health Services
Optivest's reply04 Nov 2025, 14:20
Official
Hi Juan
We can confirm that the Gap Cover has also been cancelled, with no further debit orders being deducted from your account. You will receive confirmation of the cancellation directly from Gap Risk, providing you with proof of cancellation. We hope you find the above mentioned in order and once again, wish to apologise for the inconvenienced caused.
Kind Regards
Optivest Health Services
We can confirm that the Gap Cover has also been cancelled, with no further debit orders being deducted from your account. You will receive confirmation of the cancellation directly from Gap Risk, providing you with proof of cancellation. We hope you find the above mentioned in order and once again, wish to apologise for the inconvenienced caused.
Kind Regards
Optivest Health Services
JP
Juan P's updateReviewer Update
04 Nov 2025, 15:05Thank you. And all it took to get this done was numerous phone calls and numerous emails where I had to explain the same thing over and over and over and over and over and over again.
Time will tell if you will deduct money out of MY bank account but fortunately I now have something in writing should you try and pull a fast one like you did with many of your victims who complained on this platform. I can just Imagine the tedious and frustrating process of actually filing a claim. So yeah, you may have made a few bucks off me in the short term, but I dodged a massive bullet by cancelling.
Enjoy the money you made from me. Maybe use it to invest in some customer service training.
Time will tell if you will deduct money out of MY bank account but fortunately I now have something in writing should you try and pull a fast one like you did with many of your victims who complained on this platform. I can just Imagine the tedious and frustrating process of actually filing a claim. So yeah, you may have made a few bucks off me in the short term, but I dodged a massive bullet by cancelling.
Enjoy the money you made from me. Maybe use it to invest in some customer service training.
JP
Juan P's update04 Nov 2025, 15:05
Reviewer Update
Thank you. And all it took to get this done was numerous phone calls and numerous emails where I had to explain the same thing over and over and over and over and over and over again.
Time will tell if you will deduct money out of MY bank account but fortunately I now have something in writing should you try and pull a fast one like you did with many of your victims who complained on this platform. I can just Imagine the tedious and frustrating process of actually filing a claim. So yeah, you may have made a few bucks off me in the short term, but I dodged a massive bullet by cancelling.
Enjoy the money you made from me. Maybe use it to invest in some customer service training.
Time will tell if you will deduct money out of MY bank account but fortunately I now have something in writing should you try and pull a fast one like you did with many of your victims who complained on this platform. I can just Imagine the tedious and frustrating process of actually filing a claim. So yeah, you may have made a few bucks off me in the short term, but I dodged a massive bullet by cancelling.
Enjoy the money you made from me. Maybe use it to invest in some customer service training.
Optivest's replyOfficial
04 Nov 2025, 15:09Hi Juan
Thank you, for the message.
As per our last communication, everything has been cancelled and no further debit orders will be deducted going forward.
Kind regards
Optivest Health Services
Thank you, for the message.
As per our last communication, everything has been cancelled and no further debit orders will be deducted going forward.
Kind regards
Optivest Health Services
Optivest's reply04 Nov 2025, 15:09
Official
Hi Juan
Thank you, for the message.
As per our last communication, everything has been cancelled and no further debit orders will be deducted going forward.
Kind regards
Optivest Health Services
Thank you, for the message.
As per our last communication, everything has been cancelled and no further debit orders will be deducted going forward.
Kind regards
Optivest Health Services