Bad Service

I was contacted by an agent called Justin Cronje after I clicked a link to enquire about a change in Medical Aid. He promised to look after me and find the best option for me. This was at the end of June or early July. He emailed me a comparison between my present med aid and another, and told me what documents I must submit and went through the whole checklist with me. The last document I needed was to cancel my med aid I was on. He was provided with that and promised to contact me with all the details. Come August and still nothing I phoned at least 20 times without any response. I sent him sms's no response. Meanwhile My med aid had canceled my policy at the end of July so now I had to pay my meds out of my pocket. I eventually got hold of his boss in Sept and he said Justin would phone as soon as he is in the office. This was now mid Sept. He phoned eventually and promised me he would phone the next day. I am still waiting. I eventually found the office of this new Med Aid and went to see them last Friday. Very friendly and helpful but am still waiting for my policy and Med Aid number. Turns out the documents and pricing he gave me were also not correct. Optivest definitely gets a NO WAY from me. My previous broker retired but I will find a new one.