Avoid Optivest if you can

Optivest is the worst company to deal with. Since I've dealt with them I've just received poor service. Worst of all is the consultant assigned to our company, she is unhelpful, slow to respond to queries or even claim to never have received your mails when calling to follow up on emails not responded too. She speaks to you in manner that makes you feel like you are a nuisance and has an unfriendly attitude towards you. If you have to deal with Rosemarie at Optivest durbanville branch, you will know exactly what I am talking about. It is sad when you contact her for an authorization approval for your medical procedure with your required documents and she responds back to say it is declined and you should go sort it out yourself. Why do we pay medical aid when you have to deal with your queries yourself?