AT
Anna T
1 reviews | Active since Mar 2015
13 Jul 2023, 19:26
Appalling customer service and lack of interest!
If I could give Optivest a zero star rating, I would. Absolutely disgusting and non-existent customer service. There is an absolute lack of interest and you get taken for a ride when simply asking to cancel your medical aid/gap cover. If you want to be frustrated and at your wits end, then Optivest is a great option, otherwise, rather take a rain check.
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Replies (1)Optivest's replyOfficial
14 Jul 2023, 08:08Hi Anna,
Thank you for your recent review via Hello Peter.
We wish to apologies for the service you have experienced, as this is not in line with our customer service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologies for the service you have experienced, as this is not in line with our customer service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards
Optivest Health Services.
Optivest's reply14 Jul 2023, 08:08
Official
Hi Anna,
Thank you for your recent review via Hello Peter.
We wish to apologies for the service you have experienced, as this is not in line with our customer service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologies for the service you have experienced, as this is not in line with our customer service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards
Optivest Health Services.
