ABSURB service and no responses to my numerous emails

I cannot even begin to describe the amount of money we have lost.

We wanted to join Momentum last year through Optivest since we asked to join there were drastic changes in our life as we are immigrating to New Zealand which means we did not need new medical aid. Even before the cover was active we cancelled the policy just to find out that was never done this was in December of 2023 We are now in February and still this policy have not been cancelled we have lost money due to debit orders going off which we needed to reverse and the debit orders we cannot reverse have not paid us back yet. Then today after numerous requests I get an absurd email saying your policy is suspended really??? I am done now I want my momentum policy cancelled and my money paid back.