MR
Melanie R
1 reviews | Active since Jun 2017
11 Dec 2024, 17:40
Absolute incompetence
If I could give Optivest a minus star rating I would!!
Submitted my medical aid cancelation documents in August and it was NEVER actioned. Now I am being held liable for the arrear amounts.
I will not pay for someone else's mistake! Optivest has the same response to all queries and does not respond or keep one updated on the status of complaint resolution. I have received a mail with reference number on the 3rd of December, but since then no communication.
My next email will be to the CMS.
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Optivest's replyOfficial
12 Dec 2024, 08:26Hi Melanie,
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Optivest's reply12 Dec 2024, 08:26
Official
Hi Melanie,
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.
Thank you for your recent review via Hello Peter.
We wish to apologize for the service you have experienced, as this is not in-line with our service proposition to our clients.
We have escalated your complaint to the relevant department whom will contact you with regards to your query.
Kind Regards,
Optivest Health Services.