Customer contact centre

<p>I have been trying for the last two weeks to get through to the contact centre to enquire about this new process regarding dispencing fees , co payments. I am a discovery medical aid member and up to now the amount claimed for my chronic medication from my medical aid included dispensing fees. From what I undestand from the letter that I received with my last delivery is that I am responsible for paying dispensing fees now. I am not filling in the debit order authorization form that I have received, giving Optipharm the authority to deduct what ever amount the like from my bank account. I can not get through to the contact centre because every time my call gets dropped. Either they experiencing high number of calls or I get the busy tone as soon as I select the option to go through as a discovery memeber. I want my so called case manager, dont think that exist anymore!to contact me as I cannot get through. ********** 757 (W) or ********** 725. Discovery medical aid no ********** 70</p> <p>Thank you,</p> <p>Japie Knoetze</p>