Chronic medication struggle

My prescription for chronic medication was submitted in September and my medical aid paid for my medication on the 28 September 2015. Two weeks later I am still without my medication. I phoned last week Monday (5/10/15) to enquire and the gentleman I spoke to said my medication will probably be delivered by last week Friday- nothing was delivered. I phoned again this Monday and was told the medication has been shipped (usually I get an SMS notification when the medication is shipped). Seeing that I did not receive any SMS, I then contact my doctor's rooms to check if they received my medication because I collect it at the rooms- nothing was delivered. Yesterday 13/10/2015 I phoned to enquire about the delay- I was told it is at their dispatch department (wherever that is) and will be delivered- still nothing- No SMS, no medication, phone rings with nobody picking up- and I am now at my wits' end. If this is the best of OPTIPHARM's customer care, God forbid- I wonder why medical schemes have this pharmacy in their books, clearly they do not care about patients- as long as they have the money they do not give a hoot what happens to the patients waiting for the medicines. DISGUSTING!