Chronic medication struggle

After struggling to get through the call centre for Optipharm on the 29th March, I sent a query by email regarding my chronic medication. I then received a response on the 1st April from Goodness Makhanya and I was hopeful that my query would be attended to, or at least if there was still something outstanding I would have been informed by now-TODAY, I AM STILL WAITING FOR GOODNESS'S FEEDBACK? I tried calling the call centre, after holding the line for 20 minutes listening to music, I got through to someone and requested to be put through to Gladness. The person said they were putting me through to Gladness, the phone rang twice or so, and it gave a busy ringtone- clearly my call was cut off? By who- I do not know- I phoned again, without any success? I am now at my wits' end - why BESTMED entrusts this pharmacy beats me- customer care doesn't seem to be at the top of their list of priorities.