Horrible Client Satisfation

I recently had communication with a Broker from Optimum, and the way he handled me is completely unacceptable. He sends communication to me in Afrikaans after all our previously communication was in English including all legal documents. I sent a email requesting my Tax certificate for my investment, and I did not receive a response, and this is how he responds to me. see bellow.

And you probably assumed that I, and our office, was up waiting for your email and request.

My sincere apologies that you didn't get a reply or the requested documents before Monday morning (at the soonest) as you are our only client.

Fortunately you received it now.

Trust everything is in order.

BERTUS MOUTON m| +27 (0) 82 **********

t| +27 (0) ********** (Ext. 129) f| +27 (0) 86 ********** e| **********

I am appalled at how this certain employee is allowed to talk to hes clients, and this in my mind leaves a bad taste in my mouth towards Optimum as a group, this is a direct reflection of the company policies and how they are respected in the company by employees.