EP
Elyn P
1 reviews | Active since May 2016
15 May 2023, 10:13
Bad service
Since I started using SADV/Opticom I have not missed one payment, end of April I had some unforseen expenses and could only pay R 500 leaving me with R95 that I owed them. And for R 95 rand my line has been cutt service suspended. There internet is more off than on but I pay for it and now the 1st time I have a problem they suspended my service DO NOT USE THEM there is far better service providers out there
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Opticom ISP's replyOfficial
04 Jul 2023, 14:14 Good day Dear Valued Customer Thank you very much for informing Opticom ISP on your experience with us as a company. You are important to us and we have taken note of your concerns. Opticom ISP always strives to provide you with the best possible service. We understand that you experienced some connectivity issues. We also note that our team did assist you within their field of control and authority. It has been noted that the issues was not internet related. If this is not the case, please feel free to reach out to us in order for us to ensure your matter is being dealt with. We apologise for the suspension of your service. Our system is automated and all outstanding payments requires a suspension of service. Our accounts department go through great lengths to contact clients that are listed for suspension, prior to suspension and unfortunately they did not receive a response from you. All accounts requires full payment for services renders, in order for our company to render these services. I trust you find the above mentioned in order and please do feel free to reach out to us if we can assist you in any way. Opticom ISP strives to build strong, long lasting relationships with our clients. For any furhter inquiries please feel free to contact us at *** and ***
Opticom ISP's reply04 Jul 2023, 14:14
Official
Good day Dear Valued Customer Thank you very much for informing Opticom ISP on your experience with us as a company. You are important to us and we have taken note of your concerns. Opticom ISP always strives to provide you with the best possible service. We understand that you experienced some connectivity issues. We also note that our team did assist you within their field of control and authority. It has been noted that the issues was not internet related. If this is not the case, please feel free to reach out to us in order for us to ensure your matter is being dealt with. We apologise for the suspension of your service. Our system is automated and all outstanding payments requires a suspension of service. Our accounts department go through great lengths to contact clients that are listed for suspension, prior to suspension and unfortunately they did not receive a response from you. All accounts requires full payment for services renders, in order for our company to render these services. I trust you find the above mentioned in order and please do feel free to reach out to us if we can assist you in any way. Opticom ISP strives to build strong, long lasting relationships with our clients. For any furhter inquiries please feel free to contact us at *** and ***