Bought a cell phone from Vodacom Oppo was on promotion, if you buy Oppo Reno 12 pro, you will get a free Springbok t-shirt and that was never the case

Bought a cell phone from Vodacom Oppo was on promotion, if you buy Oppo Reno 12 pro, you will get a free Springbok t-shirt and that was never the case. It's now 5 months still waiting for my t-shirt