The world's worst online travel agency - even the one star is over-generous!

Forced to cancel return flights from Antigua to Tortola and back due to Hurricane Irma, I continue to suffer the worst ever experience of this kind at the hands of Opodo - over two months later! Despite numerous phone calls(often being cut-off) and e-mails, having to repeatedly re-explain the full details of my booking and cancellation reason etc, I seem to be no nearer receiving the promised refund. The call-centre staff are the most unhelpful, ***********, inefficient, un-caring individuals that I have ever encountered in my many years or world travel. After eventually posting a negative review on Trust Pilot, I was immediately contacted by their 'Customer Service' department (!!), which has turned out to be something of a misnomer in this case! Needless to say, the promised refund has still not materialised, despite their apparently best endeavours. As Opodo is registered in the UK, I am beginning to think this will end up in the Small Claims Court. My patience has long been exhausted and my sanity is at risk. This was my first experience of dealing with Opodo and it will definitely be my last. Deal with them at your peril.