Horror... Worst service EVER

<p>Opodo has been a 6 month nightmare that doesn’t seem to end…</p> <p>I made a booking with them in August 2016, I wanted to amend my booking so I gave them a call they seemed nice and polite. The advice they gave me was to actually pay the small cancellation fee and I would get refunded within a couple of days as per what they requested this is exactly what I did. I then proceeded to make a new booking.</p> <p>Needless to say 6 months down the line I have not seen a refund nor have I been treated like a human being. Whenever I would call they sound like automated computers programmed exactly what to say without having the decency of even listening to you. Even just the cancellation of the ticket took over an hour of international call rates. They don’t have a customer service email and every time you want to connect with them you need to call.</p> <p>I did a refund status check on the website someone rep**** and said my refund was processed, when I denied it they asked for my bank statement which I sent them. I never heard from them again…</p> <p>While that was a fail the only option was to call them which I have been doing weekly, every time someone new with a different story and after explaining everything they come to realise I needed help and they all just said they would send my case to the refund department to be reviewed and I would hear from them within 72 hours…. Still waiting to hear from them.</p> <p>Today when I called and lost mind as it must be the 20th time I have called them the guy said he would transfer me to the head office. Well it just got worst from there as this guy said it’s not their problem and I have to take it up with the airline.</p> <p>Had I knows this I would never had even paid the cancelation fee or tried to amend the tickets, I was following their advise. I booked with Opodo and expected them to act in my behalf as a so called ‘registered travel agent’</p> <p>Now I paid for 2 sets of tickets for 2 and a cancelation fee and they are not even willing to help.</p> <p>Stay away rather spend the extra 5 pounds and get quality somewhere else.</p> <p> </p>