Worst service no customer service

So my openview has lost signal for almost more then a hour now had a technician to come and look and he said there is nothing wrong the satellite is fine and all cables are ok so he advise me to call openview I have been calling the number 0861-696-843 but it says number not in use and I have WhatsApp the other number also and don't get any replies worst service ever I'll rather go back to DSTV again because with DSTV if I encountered the any problems it was sorted and their contact numbers worked people stay away from openview they think because they give you free service they can give you no customer service