Worst Call Centre Agent

<p>I recently installed an OPENVIEW decoder for my children.</p> <p>I however had a nasty experience with the installer whom had installed it at the window, in our faces on the ground floor.</p> <p>We expressed to him that it was totally unacceptable for it to be in that position.</p> <p>The however stated that we need to pay him again should we require the dish to be moved.</p> <p>I then duly phoned the Call-Centre to enquire about this development.</p> <p>I was unfortunately assisted by a TUMI, whom I considered to be the rudest, aloof and most reprehensible Call-Centre Agent I have ever encountered in my life.</p> <p>She kept me on the phone for the best part of 25 minutes, in the process being argumentative, sarcastic and in general telling me where to stick my complaint.</p> <p>She even dared me to escalate the matter to whomever I want – just like that!!!</p> <p>I could surmise that she had a propensity for this attitude, as she was very brazen in her interactions with me.</p> <p>She had no answers for me and was not prepared to go the extra-mile to assist me and I was essentially left “None-the-Wiser” since before the call.</p> <p>I was to totally taken aback by her very bad and condescending attitude.</p> <p>I’m profoundly disappointed and find this conduct by a Customer Service Agents totally regrettable.</p> <p>I beg the questions, (1) How does OPENVIEW Management operate a business when they don’t offer </p> <p> proper training to their Customer Service Agents?</p> <p> (2) What message do they communicate to their Target Markets, whom are</p> <p> predominantly black?</p> <p>I need a Senior Manager to remedy this situation.</p>