MM
Marcellinus M

1 reviews | Active since Mar 2020

26 Feb 2021, 11:59

WORSE SERVICE PROVIDER AND CUSTOMER CARE

THIS IS ONE OF THE WORSE SERVICE PROVIDER I HAVE ENCOUNTED, ESPECIALLY THEIR CALL CENTER, AFTER EXPLAINING MAY SITUATION THAT I LEFT MY DECODER DURING DECEMBER HOLIDAY AND MY KIDS USED IT TO TROUBLRE SHOOT AND CHECK IF THEIR DSTV DECODER WAS NOT WORKING PROPER AND DISCOVER THE OPENVIEW WASN'T WORKING. THEY INFORMED ME AND I CALLED DSTV AND THE QUICKLY CHECKED THEIR SYSTEM AND ONCE THE LOOSE CABLE WAS FIXED ALL. AND THEN THE CALL CENTER AGENT AT OPENVEIW DECIDED TO BLOCK MY ACCESS WHICH NOW HAVE COST ME ALOT. WILL NOT RECOMMEND PEOPLE TO USE THEIR SERVICES UNLESS YOU DON'T CARE ABOUT POOR THINGS. THEIR WHATSAPP SERVICE ALSO SENT A MASSAGE STATING THAT THEY HAVE RE-ACTIVATED MY SERVICE AND STILL NOW NOTHING. NOW I'M SUPPOSE TO BRING THE PURCHASE INVOICE, AFFIDAVIT AND ID TO ALLOW THEM TO OPEN MY DECODER. WORSE DURING A WORLD PANDEMIC NO REMORSE, OR CONSIDERATION OF HUMAN HARDSHIP.

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