Terrible service

My STB keeps rebooting until 98% then software failed .which platform can assist .as on WhatsApp I received a reply stating to unplugged LNB and power supply and recconect which I did with no joy .your Facebook platform does not work as there is no one answering .your landline keeps us on for over 2 minutes with irrelevant information then cuts off when holding for a consultant.Is openview grown too much to treat the customers with the same care the used to or are they becoming as bad as DSTV which are loosing customers because of this