Retrain your call center

Paid Installer R500 to fix technical error after being informed by the call center to call an installer. Now there's an error code of which I was told to call the call center. Your consultants are very quick to help when setting up for the first time, as soon there's a small issue they lie to get you off the phone. Been waiting since 10am this morning for error code 200 to be sorted after various calls/WhatsApp messages/ facebook posts. I could would and should rather used my money on my children. Stop wasting your clients time and money and train your guys to not put the phone down before clients issues have been resolved?? What the hell kind of service is this *******???