REALLY BAD SERVICE AND RIPPOFF

HI,<br> MY DECODER TRIPPED FOR SOME REASON MAYBE BAD WEATHER AND I FOLLOWED THEIR INSTRUCTIONS TO RESET ,I DONT KNOW WHY BECAUSE DECODER IS SHOWING GREEN AND PROMO CHANNEL IS ON BUT I MUST RESET VIA CELLPHONE ONLY AND THERE IS NO HELPLINE,THEY MAKE MONEY BY NOT GIVING YOU TIME TO PUNCH IN NUMBERS AND RUN USSD CODE, I HAVE DONE THIS MULTIPLE TIMES AND WHEN I GET IT DONE IT SAYS SUCCESS BUT NOTHING HAPPENS WITH SIGNAL BUT EVERY TIME THEY TAKE MONEY FOR YOU RUNNING THE USSD CODE.WHAT ARIPPOFF,ISNT THIS *******,THEY ADVERTISE THAT THEY ARE FOR FREE BUT THEY ARE MAKING MONEY IN OTHER WAYS MY DECODER NO IS ***