PATHETIC AFTER SALES SERVICE !

Every single time it rains we have a blank screen. each and every time! I have contacted OVHD via Facebook and was told to press the help button on the remote to check % of quality and signal. Quality was 95% and signal 82% . . . no feed back. I have posted my issue on the Facebook page . . . no response. I have called the call centre to many times to mention . . . I end up having to cut the call as I am continuously running out of airtime as I am put on hold or don't even reach a consultant. I called again today and was told that nothing can be done about the problem . . . this happens when it rains. the lady even told me that she will never get herself one of these decoders . . . . I am disgusted to say the least! will we be without tv for the rest of winter?