Ovhd Pathetic after care service to clients

Hi I'm having an issue with my ovhd. I've been communicating with the company through their website with no response. I'm two weeks without tv. It give an error code and just play the promotional channel 100.my signal strengths etc is above 90 %so I guess from my side everything is fine. Although it's free but they have a terrible reputation in customer service and after care. This is the auto response you get when you email. NOTE THAT WE ARE UNABLE TO ATTEND TO EMAIL QUERIES DURING THE LOCK DOWN Period. I guess they are the only business that is still in level 5 when all as been eased. I've spend over R160 already trying to clear the codes en re register but it is still not working for me. Each sms cost R1-50.i have followed everything possible in trying to resolve the issue, that in, includes calls en numerous emails. This is the reply from the first mail: Your stb number has been forwarded to our technical team for activation, please be advised, the activation process might take 3-5 working days. ***. After two weeks no reply