OVHD Customer NO SERVICE!!!

I am having trouble with my open view decoder for 3 days now. I phoned the customer service and was given a Whatsapp number to be helped quicker. I send my first whatsapp 14:00 on 9/1/20 and until 20:00 no reply. The person running the whatsapp was online a few times but did not take the time to look at my messages. I had my box lbm and wires checked and all is working perfectly. Just wish customer service will wake up and help their customers