Openviewhd selling defective Altech Stb

Everytime this Openviewhd Altech decoder goes off at the wall the moment it comes on it gives error messeges and blank screens and it,s extremely difficult to solve.Did OVHD not do proper tests to ensure the product met certain quality standards?If the issue is not resolved immediately by Ovhd then there needs to be a mass recall of this Altech ovhd decoder countrywide as it,s defective,does not meet quality standards and is technically compromised.The consumer protection services needs to investigate and OVHD needs to be held accountable for supplying their clients a substandard quality product.