Openview marketing strategy and putrid customer service

Sent a message through their WhatsApp line because my decoder gave an E06-B error suddenly this afternoon.

To my surprise, the consultant responded the below message to me "Decoder has reached it's life span need to buy a new Decoder". No greeting, no apologies, no sense of customer service whatsoever.

This was never communicated to me upon purchasing and installing that we would need to repurchase a package after 7 years.

Your adverti*****ts are also very misleading as they state that you pay a once off fee and you get to access to the service for good. No where does it stipulate that you need to renew this after 7 years.

It also is really frustrating that no communication was received beforehand. Openview needs to communicate with customers in advance to say that the decoders lifespan is going to expire and a new decoder should be purchased. It is an inconvenience to have this happen mid month whereas it could've been budgeted for.

I find this service absolutely ridiculous and I'm certainly going to expose this on several different media platforms as your adverti*****ts are misleading, you do not communicate certain terms and conditions upon purchasing, your customer service on your WhatsApp lines are very unprofessional and have no empathy, and the company gives no notice whatsoever regarding such major comms.

I am not done exposing this company and will go through various lengths of media just to get this message across until my query has been resolved!