PS
Phyllis S
1 reviews | Active since Sept 2012
21 Apr 2021, 12:06
OpenView HD - OVHD - Bad Service
I called the call center ***a number of times, due to an error message E04, for 2 days unfortunately I couldn’t get any help then I requested the assistance of an installer who charged me R300 then I am told my decoder has reached its lifespan whereby I could have used the money to buy a new decoder. I honestly thought OVHD is saving money and less stressful, guess I was very wrong. I am not happy and satisfied with the service I got at all, not at all, at least respond to find out what is the issue then advise better.
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Phyllis S's updateReviewer Update
21 Apr 2021, 12:27Open View HD - OVHD - Bad Service - ****
I called the call center **********a number of times, due to an error message E04, for 2 days unfortunately I couldn’t get any help then I requested the assistance of an installer who charged me R300 then I am told my decoder has reached its lifespan whereby I could have used the money to buy a new decoder. I honestly thought OVHD is saving money and less stressful, guess I was very wrong. I am not happy and satisfied with the service I got at all, not at all, at least respond to find out what is the issue then advise better.
I called the call center **********a number of times, due to an error message E04, for 2 days unfortunately I couldn’t get any help then I requested the assistance of an installer who charged me R300 then I am told my decoder has reached its lifespan whereby I could have used the money to buy a new decoder. I honestly thought OVHD is saving money and less stressful, guess I was very wrong. I am not happy and satisfied with the service I got at all, not at all, at least respond to find out what is the issue then advise better.
PS
Phyllis S's update21 Apr 2021, 12:27
Reviewer Update
Open View HD - OVHD - Bad Service - ****
I called the call center **********a number of times, due to an error message E04, for 2 days unfortunately I couldn’t get any help then I requested the assistance of an installer who charged me R300 then I am told my decoder has reached its lifespan whereby I could have used the money to buy a new decoder. I honestly thought OVHD is saving money and less stressful, guess I was very wrong. I am not happy and satisfied with the service I got at all, not at all, at least respond to find out what is the issue then advise better.
I called the call center **********a number of times, due to an error message E04, for 2 days unfortunately I couldn’t get any help then I requested the assistance of an installer who charged me R300 then I am told my decoder has reached its lifespan whereby I could have used the money to buy a new decoder. I honestly thought OVHD is saving money and less stressful, guess I was very wrong. I am not happy and satisfied with the service I got at all, not at all, at least respond to find out what is the issue then advise better.
PS
Phyllis S's updateReviewer Update
21 Apr 2021, 15:22Dear Openview Customer Care
The question I have, why wasn’t I told that before calling in an installer who charged for the call out and service fee to try to fix the problem. The more reason I called without being told about your response below, so I must burn my pockets again. Your customer service is pathetic and unreliable. Through my cellphone, followed through the voice/ recorded prompts to fix error messages or re- activate the box and never responded with upgrading. Why didn’t I get any notification by sms or something. I am so disgusted by your poor service.
Regards
Phyllis
From: info@Openview [mailto:***]
Sent: Wednesday, April 21, 2021 3:06 PM
To: Phyllis
Cc: ***; info@Openview <***>
Subject: RE: STB - *** Complaint
Dear Phyllis,
We regret to inform you that your decoder has reached the end of its lifespan, we recommend that you upgrade to our latest model, as we no longer manufacture this decoder model.
A new decoder can be purchased for R599 at any leading retailer.
Kind regards,
Openview Customer Care
***
***
Dear Customer Service Desk,
STB No: *** Complain
I called the ***number due to an error message E04, yesterday and today unfortunately I couldn’t get any help then I called an installer who charged me R300 then I am told my decoder has reached its lifespan whereby I could used the money to buy a new decoder. I am not happy with the service at all, at least find out what is the issue then advise better.
The question I have, why wasn’t I told that before calling in an installer who charged for the call out and service fee to try to fix the problem. The more reason I called without being told about your response below, so I must burn my pockets again. Your customer service is pathetic and unreliable. Through my cellphone, followed through the voice/ recorded prompts to fix error messages or re- activate the box and never responded with upgrading. Why didn’t I get any notification by sms or something. I am so disgusted by your poor service.
Regards
Phyllis
From: info@Openview [mailto:***]
Sent: Wednesday, April 21, 2021 3:06 PM
To: Phyllis
Cc: ***; info@Openview <***>
Subject: RE: STB - *** Complaint
Dear Phyllis,
We regret to inform you that your decoder has reached the end of its lifespan, we recommend that you upgrade to our latest model, as we no longer manufacture this decoder model.
A new decoder can be purchased for R599 at any leading retailer.
Kind regards,
Openview Customer Care
***
***
Dear Customer Service Desk,
STB No: *** Complain
I called the ***number due to an error message E04, yesterday and today unfortunately I couldn’t get any help then I called an installer who charged me R300 then I am told my decoder has reached its lifespan whereby I could used the money to buy a new decoder. I am not happy with the service at all, at least find out what is the issue then advise better.
PS
Phyllis S's update21 Apr 2021, 15:22
Reviewer Update
Dear Openview Customer Care
The question I have, why wasn’t I told that before calling in an installer who charged for the call out and service fee to try to fix the problem. The more reason I called without being told about your response below, so I must burn my pockets again. Your customer service is pathetic and unreliable. Through my cellphone, followed through the voice/ recorded prompts to fix error messages or re- activate the box and never responded with upgrading. Why didn’t I get any notification by sms or something. I am so disgusted by your poor service.
Regards
Phyllis
From: info@Openview [mailto:***]
Sent: Wednesday, April 21, 2021 3:06 PM
To: Phyllis
Cc: ***; info@Openview <***>
Subject: RE: STB - *** Complaint
Dear Phyllis,
We regret to inform you that your decoder has reached the end of its lifespan, we recommend that you upgrade to our latest model, as we no longer manufacture this decoder model.
A new decoder can be purchased for R599 at any leading retailer.
Kind regards,
Openview Customer Care
***
***
Dear Customer Service Desk,
STB No: *** Complain
I called the ***number due to an error message E04, yesterday and today unfortunately I couldn’t get any help then I called an installer who charged me R300 then I am told my decoder has reached its lifespan whereby I could used the money to buy a new decoder. I am not happy with the service at all, at least find out what is the issue then advise better.
The question I have, why wasn’t I told that before calling in an installer who charged for the call out and service fee to try to fix the problem. The more reason I called without being told about your response below, so I must burn my pockets again. Your customer service is pathetic and unreliable. Through my cellphone, followed through the voice/ recorded prompts to fix error messages or re- activate the box and never responded with upgrading. Why didn’t I get any notification by sms or something. I am so disgusted by your poor service.
Regards
Phyllis
From: info@Openview [mailto:***]
Sent: Wednesday, April 21, 2021 3:06 PM
To: Phyllis
Cc: ***; info@Openview <***>
Subject: RE: STB - *** Complaint
Dear Phyllis,
We regret to inform you that your decoder has reached the end of its lifespan, we recommend that you upgrade to our latest model, as we no longer manufacture this decoder model.
A new decoder can be purchased for R599 at any leading retailer.
Kind regards,
Openview Customer Care
***
***
Dear Customer Service Desk,
STB No: *** Complain
I called the ***number due to an error message E04, yesterday and today unfortunately I couldn’t get any help then I called an installer who charged me R300 then I am told my decoder has reached its lifespan whereby I could used the money to buy a new decoder. I am not happy with the service at all, at least find out what is the issue then advise better.