OPENVIEW

Whenever it rains - I loose signal. On every occasion I either whatsapp or phone and I am told to unplug and re-insert the cables and if these processes don't work then I need to call ac accredited installer. To date I have never called and accredited installer (noting there is a cost involved which you must pay)- however after a few days it starts to work again. On Tuesday I sent a whatsapp and there is no response to date. I then phoned the call centre and spoke to Dioka - who asked me to follow the same procedure as to unplug and replug ...try the pin....and if all of this doesn't work then I must call an installer. I said to him that I have already tried this and asked if there was a general outage in the area that I reside - to which he advised that they dont know - however if it was raining then the "laser" signal could be lost and that I must wait until the weather clears. I asked the speak to a supervisor and was told that she was not in - MS Marisa Fortuin - I asked for her email address and he advised that he was not allowed to give out her email address unless she authorizes him to do so - this is the individual in charge of customer service - I dont understand as the email address is not personal but work related. I asked if Ms Fortuin is off sick who is second in charge - he said it is the agents. therefore - can someone tell me is it true that everytime it rains one doesn't have signal from Openview and if yes what is Openview doing to resolve said issue? Even my Netflix works when it rains!