TE
Tony E
1 reviews | Active since Dec 2011
10 Aug 2021, 16:37
Openview decoder suddenly TOO old and I MUST buy a new one to view channels
Had to disconnect my Openview decoder while my lounge as painted. Once connected I had issues and then an error 64 or 604. Called customer care to reset. I was then told by the agent that my decoder was TOO OLD and that the software can't be updated and I need yo buy another decoder. So if this is the case, why not alert decoder owners, why not place alerts on the screen etc. This is beyond ridiculous and just out of the blue with NO warning or heads up. Seems there is NO broadcasting company in SA that is worth anything.
Helpful (0)
Replies (4)0
Replies (4)
OpenView HD's replyOfficial
07 Sept 2021, 15:41 We understand your frustration and apologizes for the inconvenience. We appreciate and value you as a member of the Openview Family.
Kindly look into purchasing a new one, if you are concerned about affordability please look into our new option of purchasing a decoder at your pace.Kindly visit https://ott-mobile.com/ for more information on LayAway.We apologize for any inconvenience caused.
Thank You,Your Openview Customer Care Champion,OVee.
Kindly look into purchasing a new one, if you are concerned about affordability please look into our new option of purchasing a decoder at your pace.Kindly visit https://ott-mobile.com/ for more information on LayAway.We apologize for any inconvenience caused.
Thank You,Your Openview Customer Care Champion,OVee.
OpenView HD's reply07 Sept 2021, 15:41
Official
We understand your frustration and apologizes for the inconvenience. We appreciate and value you as a member of the Openview Family.
Kindly look into purchasing a new one, if you are concerned about affordability please look into our new option of purchasing a decoder at your pace.Kindly visit https://ott-mobile.com/ for more information on LayAway.We apologize for any inconvenience caused.
Thank You,Your Openview Customer Care Champion,OVee.
Kindly look into purchasing a new one, if you are concerned about affordability please look into our new option of purchasing a decoder at your pace.Kindly visit https://ott-mobile.com/ for more information on LayAway.We apologize for any inconvenience caused.
Thank You,Your Openview Customer Care Champion,OVee.
TE
Tony E's updateReviewer Update
08 Sept 2021, 08:19Did you *****s even read my post. Then you have the cheek to provide me with a copy and paste response!! It's NOT ABOUT THE MONEY! But you wouldn't know that judging by your response and the hundreds of posts here
TE
Tony E's update08 Sept 2021, 08:19
Reviewer Update
Did you *****s even read my post. Then you have the cheek to provide me with a copy and paste response!! It's NOT ABOUT THE MONEY! But you wouldn't know that judging by your response and the hundreds of posts here
OpenView HD's replyOfficial
09 Sept 2021, 14:49 Hi Tony,
Thank you for reaching out. Unfortunately, all products become outdated due to the rapid pace of technology. As such, the decoder you are using can no longer be supported in terms of software upgrades that are required to enjoy uninterrupted viewing. We please request that you visit your nearest retailer to purchase a new Openview decoder.
Kindly look into purchasing a new one, if you are concerned about affordability please look into our new option of purchasing a decoder at your pace.Kindly visit https://ott-mobile.com/ for more information on LayAway.We apologize for any inconvenience caused.
We understand your frustration and apologizes for the inconvenience. We appreciate and value you as a member of the Openview Family.
Thank You,Your Openview Customer Care Champion,OVee.
Thank you for reaching out. Unfortunately, all products become outdated due to the rapid pace of technology. As such, the decoder you are using can no longer be supported in terms of software upgrades that are required to enjoy uninterrupted viewing. We please request that you visit your nearest retailer to purchase a new Openview decoder.
Kindly look into purchasing a new one, if you are concerned about affordability please look into our new option of purchasing a decoder at your pace.Kindly visit https://ott-mobile.com/ for more information on LayAway.We apologize for any inconvenience caused.
We understand your frustration and apologizes for the inconvenience. We appreciate and value you as a member of the Openview Family.
Thank You,Your Openview Customer Care Champion,OVee.
OpenView HD's reply09 Sept 2021, 14:49
Official
Hi Tony,
Thank you for reaching out. Unfortunately, all products become outdated due to the rapid pace of technology. As such, the decoder you are using can no longer be supported in terms of software upgrades that are required to enjoy uninterrupted viewing. We please request that you visit your nearest retailer to purchase a new Openview decoder.
Kindly look into purchasing a new one, if you are concerned about affordability please look into our new option of purchasing a decoder at your pace.Kindly visit https://ott-mobile.com/ for more information on LayAway.We apologize for any inconvenience caused.
We understand your frustration and apologizes for the inconvenience. We appreciate and value you as a member of the Openview Family.
Thank You,Your Openview Customer Care Champion,OVee.
Thank you for reaching out. Unfortunately, all products become outdated due to the rapid pace of technology. As such, the decoder you are using can no longer be supported in terms of software upgrades that are required to enjoy uninterrupted viewing. We please request that you visit your nearest retailer to purchase a new Openview decoder.
Kindly look into purchasing a new one, if you are concerned about affordability please look into our new option of purchasing a decoder at your pace.Kindly visit https://ott-mobile.com/ for more information on LayAway.We apologize for any inconvenience caused.
We understand your frustration and apologizes for the inconvenience. We appreciate and value you as a member of the Openview Family.
Thank You,Your Openview Customer Care Champion,OVee.
TE
Tony E's updateReviewer Update
09 Sept 2021, 15:31 Hi sucker
Thank you sucker for reaching out. This is our useless and completely unhelpful response that we are sending you again because we are too useless to actually read a post and respond like actual human beings. Unfortunately, all products become outdated due to the rapid pace of technology. As such, the decoder you are using can no longer be supported in terms of software upgrades that are required to enjoy uninterrupted viewing. We please request that you visit your nearest retailer to purchase a new Openview decoder because we are too useless to actually let you know as one of our customers that we are useless
Kindly look into purchasing a new one, because within a few months that too will become redundant and our promise of never having to pay again can be written on your loo paper for extra convenience if you are concerned about affordability please look into our new option of purchasing a decoder at your pace. Kindly visit https://ott-mobile.com/ for more information on LayAway.We apologize for any inconvenience caused.
We understand your frustration but don't give a continental so will continue to copy and paste this useless response and apologizes for the inconvenience. We appreciate and value you as a member of the Openview Family.
Thank You,Your Openview Customer Completely under performing Care Champion Copy and Paster,OVee.
Thank you sucker for reaching out. This is our useless and completely unhelpful response that we are sending you again because we are too useless to actually read a post and respond like actual human beings. Unfortunately, all products become outdated due to the rapid pace of technology. As such, the decoder you are using can no longer be supported in terms of software upgrades that are required to enjoy uninterrupted viewing. We please request that you visit your nearest retailer to purchase a new Openview decoder because we are too useless to actually let you know as one of our customers that we are useless
Kindly look into purchasing a new one, because within a few months that too will become redundant and our promise of never having to pay again can be written on your loo paper for extra convenience if you are concerned about affordability please look into our new option of purchasing a decoder at your pace. Kindly visit https://ott-mobile.com/ for more information on LayAway.We apologize for any inconvenience caused.
We understand your frustration but don't give a continental so will continue to copy and paste this useless response and apologizes for the inconvenience. We appreciate and value you as a member of the Openview Family.
Thank You,Your Openview Customer Completely under performing Care Champion Copy and Paster,OVee.
TE
Tony E's update09 Sept 2021, 15:31
Reviewer Update
Hi sucker
Thank you sucker for reaching out. This is our useless and completely unhelpful response that we are sending you again because we are too useless to actually read a post and respond like actual human beings. Unfortunately, all products become outdated due to the rapid pace of technology. As such, the decoder you are using can no longer be supported in terms of software upgrades that are required to enjoy uninterrupted viewing. We please request that you visit your nearest retailer to purchase a new Openview decoder because we are too useless to actually let you know as one of our customers that we are useless
Kindly look into purchasing a new one, because within a few months that too will become redundant and our promise of never having to pay again can be written on your loo paper for extra convenience if you are concerned about affordability please look into our new option of purchasing a decoder at your pace. Kindly visit https://ott-mobile.com/ for more information on LayAway.We apologize for any inconvenience caused.
We understand your frustration but don't give a continental so will continue to copy and paste this useless response and apologizes for the inconvenience. We appreciate and value you as a member of the Openview Family.
Thank You,Your Openview Customer Completely under performing Care Champion Copy and Paster,OVee.
Thank you sucker for reaching out. This is our useless and completely unhelpful response that we are sending you again because we are too useless to actually read a post and respond like actual human beings. Unfortunately, all products become outdated due to the rapid pace of technology. As such, the decoder you are using can no longer be supported in terms of software upgrades that are required to enjoy uninterrupted viewing. We please request that you visit your nearest retailer to purchase a new Openview decoder because we are too useless to actually let you know as one of our customers that we are useless
Kindly look into purchasing a new one, because within a few months that too will become redundant and our promise of never having to pay again can be written on your loo paper for extra convenience if you are concerned about affordability please look into our new option of purchasing a decoder at your pace. Kindly visit https://ott-mobile.com/ for more information on LayAway.We apologize for any inconvenience caused.
We understand your frustration but don't give a continental so will continue to copy and paste this useless response and apologizes for the inconvenience. We appreciate and value you as a member of the Openview Family.
Thank You,Your Openview Customer Completely under performing Care Champion Copy and Paster,OVee.