OPENVIEW AND GAME NOT HONOURING THE CPA - CUSTOMER IS UNHAPPY

I would like the CPA to inform whether what OpenView HD is saying in the message below is legal. The message was "Thank you for reaching out. Unfortunately, all products become outdated due to the rapid pace of technology. As such, the decoder you are using can no longer be supported in terms of software upgrades that are required to enjoy uninterrupted viewing. We please request that you visit your nearest retailer to purchase a new Openview decoder."

This decoder is around 5 years old. DOES THIS MAKE SENSE THAT SOMETHING BECAME OBSOLETE IN SUCH A SHORT TIME. I also spoke to GAME where I purchased it and they were not very informed or helpful.

I NEED ANSWERS AS I WILL TAKE THIS TO ALL CONSUMER FORUMS AND LEGALLY TO RESOLVE. I AM NOT BUYING A NEW DECODER. REFUND ME THE SIX HUNDRED ODD RAND I PAID AND TAKE YOUR OBSOLETE DECODER BACK.