Open view doesn't care

Every night I lose signal and then miraculously between 07:30-08:00 it returns.Their customer care is non-existent,they don't answer calls,Fb posts or whatsapp messages.When they do answer they give you a generic message to get an installer.The installer(@ a cost) tells you the dish is fine.I can't even calculate the amount of money spent on airtime trying to contact Openview.I am disabled with insomnia and rely heavily on Openview.This is unacceptable even if its a free service,surely that doesn't mean I have to accept the fact that I won't ever have signal during the night?Yesterday I left a harsh message on Fb and all of a sudden I have no signal.