WS
Walter S
1 reviews | Active since May 2022
13 Jun 2022, 12:16
Open view decoder problem resolved
After a long wait someone to respond, open view responded last week Thursday. They said I must take the decoder to Game stores to have it tested. On Friday I took it to Game.had it tested, nothing wrong with the decoder. The power supply cord was not working. Why did they not say from the 1st message I wrote them to take it for testing. Almost 3 weeks of waiting,is still not good enough. Had to pay R206.00 for a new power cord.
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OpenView HD's replyOfficial
17 Jun 2022, 11:21Good day Walter
We apologise for the level of frustration the matter has caused.
When we received the initial complaint one of our senior consultants made contact, however you were not at home and advised you would send the information on WhatsApp. The information you sent was incomplete, and we advised accordingly.
A second, third, and fourth Hellopeter complaint was subsequently received, we attempted to make contact over a span of three days, however, our calls went unanswered.
When we managed to reach you, an agent assisted you with troubleshooting and was unable to resolve the issue telephonically, hence the referral to your nearest Game Store to have the decoder tested.
As Customer Care we are unable to diagnose decoder or power supplier faults, the process is to have it tested at your nearest Game Store, as you were instructed.
Thank you for being a loyal Openview viewer.
Regards
Your Openview Customer Care Champion!
We apologise for the level of frustration the matter has caused.
When we received the initial complaint one of our senior consultants made contact, however you were not at home and advised you would send the information on WhatsApp. The information you sent was incomplete, and we advised accordingly.
A second, third, and fourth Hellopeter complaint was subsequently received, we attempted to make contact over a span of three days, however, our calls went unanswered.
When we managed to reach you, an agent assisted you with troubleshooting and was unable to resolve the issue telephonically, hence the referral to your nearest Game Store to have the decoder tested.
As Customer Care we are unable to diagnose decoder or power supplier faults, the process is to have it tested at your nearest Game Store, as you were instructed.
Thank you for being a loyal Openview viewer.
Regards
Your Openview Customer Care Champion!
Best regards,
OpenView HD's reply17 Jun 2022, 11:21
Official
Good day Walter
We apologise for the level of frustration the matter has caused.
When we received the initial complaint one of our senior consultants made contact, however you were not at home and advised you would send the information on WhatsApp. The information you sent was incomplete, and we advised accordingly.
A second, third, and fourth Hellopeter complaint was subsequently received, we attempted to make contact over a span of three days, however, our calls went unanswered.
When we managed to reach you, an agent assisted you with troubleshooting and was unable to resolve the issue telephonically, hence the referral to your nearest Game Store to have the decoder tested.
As Customer Care we are unable to diagnose decoder or power supplier faults, the process is to have it tested at your nearest Game Store, as you were instructed.
Thank you for being a loyal Openview viewer.
Regards
Your Openview Customer Care Champion!
We apologise for the level of frustration the matter has caused.
When we received the initial complaint one of our senior consultants made contact, however you were not at home and advised you would send the information on WhatsApp. The information you sent was incomplete, and we advised accordingly.
A second, third, and fourth Hellopeter complaint was subsequently received, we attempted to make contact over a span of three days, however, our calls went unanswered.
When we managed to reach you, an agent assisted you with troubleshooting and was unable to resolve the issue telephonically, hence the referral to your nearest Game Store to have the decoder tested.
As Customer Care we are unable to diagnose decoder or power supplier faults, the process is to have it tested at your nearest Game Store, as you were instructed.
Thank you for being a loyal Openview viewer.
Regards
Your Openview Customer Care Champion!
Best regards,