Open View bad service and help even up to the area manager

I have been trying to purchase a remote the same as the one supp**** with the encoder and sent 6 emails as well as 3 calls to the call center 3 calls to the area manager once leaving a message which was not returned then a photo of my remote I have been to all the stores that they say have the remote in Benoni, Boksburg and Kempton Park and they do not have the same remote photos sent to the help center, and still no help it is sad that the service sucks No head office phone number or ceo contact detail on the internet