No wonder its free because wow..this really is *******

Openview i called your call centre more than 7 times already. Each time im told ill get a pop up message in 5 minutes. But nothing. I was asked to send a clear picture of my screen on whatsapp,i did that more than 5 times..still nothing. I just called again spoke to a very rude consultant Zama who told me to not speak while she speaks. Again to be told my decorder is not on the system😓. Asked to send picture again. Why do we have to suffer for this decorders like we got them for free. Now what more Should i do? Use more aitime to call nd be put on hold and then be told decorder is not on the system wara wara.