RP
Ronald P
1 reviews | Active since May 2011
13 Jan 2023, 14:05
FORNEVER
I bought an OpenView HD decoder a few years back. However, when trying to update my decoder I received error code E04. I phoned your customer care number and I was advised by one of your customer care agents that my decoder is now “inoperable” and I have to buy a new decoder…
This is not fair?
You are breaking your promise of “ENJOY FOREVER” as my “FOREVER” has now come to an end
One of two things will make me happy again:
1. You refund me for the device that is now “inoperable” 2. You offer me a new decoder at a discounted price.
STB number of my device is ***4.
Helpful (0)
Replies (2)0
Replies (2)
OpenView HD's replyOfficial
17 Jan 2023, 08:57Good Day, Ronald, Thank you for reaching out. Unfortunately, all products become outdated due to the rapid pace of technology. As such, the decoder you are using can no longer be supported in terms of software upgrades that are required to enjoy uninterrupted viewing. We please request that you visit your nearest retailer to purchase a new Openview decoder.
We apologize for any inconvenience caused.
We understand your frustration and apologizes for the inconvenience. We appreciate and value you as a member of the Openview Family.
Thank You,Your Openview Customer Care Champion,OVee.
We apologize for any inconvenience caused.
We understand your frustration and apologizes for the inconvenience. We appreciate and value you as a member of the Openview Family.
Thank You,Your Openview Customer Care Champion,OVee.
Best regards,
OpenView HD's reply17 Jan 2023, 08:57
Official
Good Day, Ronald, Thank you for reaching out. Unfortunately, all products become outdated due to the rapid pace of technology. As such, the decoder you are using can no longer be supported in terms of software upgrades that are required to enjoy uninterrupted viewing. We please request that you visit your nearest retailer to purchase a new Openview decoder.
We apologize for any inconvenience caused.
We understand your frustration and apologizes for the inconvenience. We appreciate and value you as a member of the Openview Family.
Thank You,Your Openview Customer Care Champion,OVee.
We apologize for any inconvenience caused.
We understand your frustration and apologizes for the inconvenience. We appreciate and value you as a member of the Openview Family.
Thank You,Your Openview Customer Care Champion,OVee.
Best regards,
RP
Ronald P's updateReviewer Update
17 Jan 2023, 09:25Blah blah blah...
I lodged a complaint with the ICASA (CAS-181204-G2F5R3)
goodbye
I lodged a complaint with the ICASA (CAS-181204-G2F5R3)
goodbye
RP
Ronald P's update17 Jan 2023, 09:25
Reviewer Update
Blah blah blah...
I lodged a complaint with the ICASA (CAS-181204-G2F5R3)
goodbye
I lodged a complaint with the ICASA (CAS-181204-G2F5R3)
goodbye