1 reviews | Active since Aug 2009
False advertising
I had an older model Openview decoder and after the power cuts on Monday night all l could get was the promo channel. I eventually got through to an Openview agent who told me that l need to buy a newer model of decoder AT MY OWN COST as Openview have (without warning) turned mine off stating it’s too old now.
The truth is that they don’t want the remote tv eyes to work so force you to buy the newer model and another second decoder as they eye won’t work.
I AM VERY UNHAPPY! You could at least allow us to swop it or pay a surcharge etc. TOTALLY UNACCEPTABLE!
A decoder costs R699 and Openview claim it’s free once you purchase your decoder - which l did! They didn’t say you must keep buying new decoders so that’s misleading and false advertising.
They also keep removing channels and we are left with very little to watch. It used to have a lot more. Quite happy with old reruns but where are they?
Thank you for reaching out. Openview is Free, Our content will always be Free. Unfortunately, all products become outdated due to the rapid pace of technology. As such our decoders also advance with new technology to improve your viewing experience and can no longer be supported in terms of software upgrades that are required to enjoy uninterrupted viewing.
So, if you want to enjoy new channel additions, enhanced product features, and Ultra, you are required to have a compatible Openview decoder!
With regards to channel terminations, this is a norm in satellite television and is not specific to Openview, though channels have been removed we have more channels at present than before.
We do apologize for the inconvenience.
Regards
Your Openview Customer Care Champion!
Thank you for reaching out. Openview is Free, Our content will always be Free. Unfortunately, all products become outdated due to the rapid pace of technology. As such our decoders also advance with new technology to improve your viewing experience and can no longer be supported in terms of software upgrades that are required to enjoy uninterrupted viewing.
So, if you want to enjoy new channel additions, enhanced product features, and Ultra, you are required to have a compatible Openview decoder!
With regards to channel terminations, this is a norm in satellite television and is not specific to Openview, though channels have been removed we have more channels at present than before.
We do apologize for the inconvenience.
Regards
Your Openview Customer Care Champion!