E11 security problem Please contact customer care

I Had a old Openview Decoder that was working still 100%. So last night I found a code on my TV that said (E11 security problem Please contact customer Care center). What bull at the Center that you can't call customer care. Because No one is willing to assist you. The only thing that they can tell me is I have to force buy a new decor. Witch noting was wrong with my decoder. The older decoders was strong. No I am forced to buy a new decoder or we can't watch TV .

This is from the call center that should be so called customer care "We regret to inform you that your decoder has reached the end of its lifespan, we recommend that you upgrade to our latest model, as we no longer manufacture this decoder model. A new decoder can be purchased for R599 at any leading retailer. GAME PEP House&HOME MAKRO OK FURNITURE

I mean Vodacom,MTN, Cell C or Dstv. Nun of them are forcing us to upgrade if we do not want to. However I think this is one big Money making scheme. Open view doesn't even let you exchange your old Decoder in on a new one they just cut you off. What about all the pensioners some of them only get like R800.00 a month and now they have to force buy a new decoder. I say open view could have at least ask the customer Please bring in your old decoder and give us someting for it to at least. Not just cutting you off.

What happened to Free forever ???